Ts & Cs - DIY Prop Hires (Via Website)
By making payment for DIY prop hires via our website you acknowledge that you have read and accept the following terms & conditions.
Minimum Hire
Minimum DIY hire charge is $50, where we have allowed a hire total to be less than $50 the invoice must be paid in full, this amount is non-refundable should you cancel for any reason.
Notice Period
DIY Hires require a minimum of 14 days notice before your event date.
Hire Duration
DIY hire charges are generally for a 4 day period, allowing you a minimum 1 day before and 1 day after your event. Hires are generally picked up on Friday and returned on Monday, alternative arrangements can be made if this is not suitable.
Payment
DIY props hired through this website will need to be paid in full, if your wish to cancel for any reason a 75% refund will be issued. 25% of the hire amount is a non-refundable deposit. Any custom and/or personalised items will need to be paid in full and are non-refundable.
If you wish to only pay the 25% deposit amount please contact our office on 03 8418 1790 and we will arrange for an itemised invoice to be emailed to you.
Pickup Hires
DIY hires are to be picked up from and returned to our Mill Park, Vic showroom. Street address and pickup time will be confirmed 24-48 hours prior to you pickup date.
Late Returns
A daily late fee will be charged for each day hire items are returned late up to the maximum of 7 days after this point items are considered sold and a new invoice will be issued.
Item Availability
Items hired through our website are not guaranteed and subject to availability once your order has been received we will check item availability on your requested date and notify you of the outcome. If any item is not available you have the right to a full refund of all hired items if an alternative cannot be met.
If any DIY hire items becomes no longer available to us due to reasons out of our control you will be notified immediately and if a suitable solution cannot be met a full refund of the item will be issued.
Care & Maintenance
Please make sure that there is a board under your cake when cutting it. Do not cut directly onto the cake stand or any décor item. Any knife marks are considered damage. We ask that you DO NOT wash any of the items you hire. Please wipe down your items first with a damp soft cloth and then a dry soft cloth, microfiber cloths are recommended. All hire items need to be returned in the same condition in which they were picked up clean, polished and undamaged. If we need to clean items once they are returned you maybe invoiced for the cleaning costs.
Packaging
All hired items need to be returned in the same packaging as they taken in. Fees will apply for re-packaging.
Bond
We do not take a monetary bond but we do require credit card details (Visa or MasterCard) to be kept on file. Your card details will be destroyed once hire items are returned and checked this may take up to 7 days after your return date. Should any items be returned damaged they will need to be replaced by the hirer. Where this is the case a new invoice will be issued and amounts will be deducted from your credit card on file. If you do not have a credit card you will be required you to leave a CASH bond that covers the cost of all items.